Frequently Asked Questions

Find answers to common questions about our money transfer services








How long does a money transfer take? +
Most transfers are completed within minutes! However, delivery times can vary depending on:
• Destination country and payment method
• Local banking hours and holidays
• Compliance and verification requirements

Typical delivery times:
• Bank deposits: 1-3 business days
• Cash pickup: Within minutes
• Mobile wallets: Instant to 30 minutes
Which countries can I send money to? +
We support money transfers to over 0+ countries and territories worldwide, including:

Popular destinations:
🇮🇳 India, 🇵🇰 Pakistan, 🇧🇩 Bangladesh, 🇵🇭 Philippines, 🇳🇬 Nigeria

Europe & Americas:
🇪🇸 Spain, 🇫🇷 France, 🇺🇸 United States, 🇨🇦 Canada, 🇲🇽 Mexico
What payment methods can I use? +
You can pay using:
• Debit Card
• Online Bank Transfer
Can I cancel or get a refund for a transaction? +
Yes, if your transaction has not yet been paid out or processed.

• Log in to your dashboard, find the transaction, and request a cancellation.
• Refunds typically take 2-3 business days to process.
How can I track my transaction? +
After sending money, you’ll receive a transaction code.
Use it to track your transfer status on the Track Transaction page at any time.
Can I request an amendment if my beneficiary details are incorrect? +
Yes, you can request an amendment if the beneficiary details are incorrect, provided the transaction has not yet been paid out.

⚠️ Once a transaction is completed and paid with the wrong details, DEX Remit cannot be held responsible.
What are your transfer fees? +
We believe in transparent pricing with no hidden fees:

Standard Fees:
Fees may vary by destination and payment method. Always check the total cost before confirming your transfer.
How often do exchange rates update? +
Our exchange rates are updated every 30 seconds to ensure you get the most competitive rates.

Rate Lock Feature:
Once you start a transfer, we lock in the exchange rate for 30 minutes so you don’t need to worry about fluctuations.
Is my money safe with DexRemit? +
Absolutely! Your money and personal information are protected by multiple layers of security:

• FCA Regulated: Licensed by the UK Financial Conduct Authority (License: 503929)
• Bank-level encryption: 256-bit SSL encryption for all transactions
• Segregated accounts: Customer funds kept separate from company funds
• 24/7 Anti-fraud monitoring & prevention
How do I create an account? +
Creating an account is quick and easy:
1. Click “Send Money” and start your first transfer
2. Provide your basic information (name, email, phone)
3. Verify your identity with a government-issued ID
4. Add your payment method
5. Start sending money worldwide!

Verification time:
• Email: Instant
• Phone: 1-2 minutes
• ID: 5-15 minutes
What documents do I need for verification? +
For account verification, you’ll need:

Identity Document (one of):
• Valid Signed Passport
• UK Driving License
• National ID card
• Biometric residence permit

Proof of Address (if required):
• Bank statement (last 3 months)
• Utility bill (last 3 months)
• Council tax statement
• Tenancy agreement

📌 All documents must be clear, in color, and show all four corners.

How long does a money transfer take? +
Most transfers are completed within minutes! However, delivery times can vary depending on:

  • Destination country and payment method
  • Local banking hours and holidays
  • Compliance and verification requirements

Typical delivery times:

  • Bank deposits: 1-3 business days
  • Cash pickup: Within minutes
  • Mobile wallets: Instant to 30 minutes

Which countries can I send money to? +
We support money transfers to over 190+ countries and territories worldwide, including:

Popular destinations:

  • 🇮🇳 India
  • 🇵🇰 Pakistan
  • 🇧🇩 Bangladesh
  • 🇵🇭 Philippines
  • 🇳🇬 Nigeria

Europe & Americas:

  • 🇪🇸 Spain
  • 🇫🇷 France
  • 🇺🇸 United States
  • 🇨🇦 Canada
  • 🇲🇽 Mexico

What payment methods can I use? +
You can pay using a Debit Card or an Online Bank Transfer.
Can I cancel or get a refund for a transaction? +
Yes, if your transaction has not yet been paid out or processed. Log in to your dashboard, find the transaction, and request a cancellation.

Refunds typically take 2-3 business days to process.
How can I track my transaction? +
After sending money, you’ll receive a transaction code.
Use it to track your transfer status on the Track Transaction page at any time.
Can I request an amendment if my beneficiary details are incorrect? +
Yes, you can request an amendment if the beneficiary details are incorrect, provided the transaction has not yet been paid out.

Once a transaction is completed and paid with the wrong details, DEX Remit cannot be held responsible.
What is the Bangladesh remittance rebate?
+
The Government of Bangladesh provides a 2.5% cash incentive on money sent through official channels like Dex Remit. This means your beneficiary in Bangladesh will receive an extra 2.5% on top of the amount you send at no additional cost to you.

What are your transfer fees? +
We believe in transparent pricing with no hidden fees.

Standard Fees:

  • Fees may vary by destination and payment method.
  • All charges are shown clearly before you confirm your transfer.


Is my money safe with DexRemit? +
Absolutely! Your money and personal information are protected by multiple layers of security:

  • FCA Regulated: Licensed and regulated by the Financial Conduct Authority (License: 503929)
  • Bank-level encryption: 256-bit SSL encryption for all transactions
  • Segregated accounts: Customer funds kept separate from company funds
  • Anti-fraud monitoring: 24/7 transaction monitoring and fraud prevention


Do I need an account to send money? +
Yes, you need a free DexRemit account to send and track your transfers.
How do I create an account? +
Creating an account is quick and easy:

  1. Click “Send Money” and start your first transfer
  2. Provide your basic information (name, email, phone)
  3. Verify your identity with a government-issued ID
  4. Add your payment method
  5. Start sending money worldwide!

Verification typically takes:

  • Email verification: Instant
  • Phone verification: 1–2 minutes
  • ID verification: 5–15 minutes

What documents do I need for verification? +
For account verification, you’ll need:

Identity Document (one of):

  • Valid signed passport
  • UK driving license
  • National ID card
  • Biometric residence permit

Proof of Address (if required):

  • Bank statement (last 3 months)
  • Utility bill (last 3 months)
  • Council tax statement
  • Tenancy agreement

All documents must be clear, in color, and show all four corners.

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